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The answers you seek.
In your documents.

A document assistant in your infrastructure. A perpetual licence, installation quoted separately and optional maintenance.

Preview: The request form is simulated and does not send data.

Let's check first.
Then we propose.

01

Prerequisites

Let's talk about the problem, users and documents. Let's look at a representative sample and key technical requirements.

The preliminary assessment is free and limited. It excludes installation, custom development and processing the entire archive; a more detailed trial requires a separate proposal.

02

Quote

We define the version, document scope, access, hardware and work. You receive prices, estimated hours, an authorised cap and acceptance criteria.

The quote and selection of a standard hardware configuration are free. You buy the hardware directly from your supplier.

03

Installation

We configure LLooM, import the agreed documents and test representative questions, sources and access permissions. We train your designated contact and provide operating instructions.

04

Maintenance, if you want it

You can choose an annual package or authorise individual jobs. The perpetual licence you purchase does not renew each year.

Three licences.
A starting point.

The price covers the right to use the version and features defined in the offer.

Essential

One defined use case with a standard configuration.

€4,500one-timeDiscuss this plan

Department

A structured deployment with one department's document collections and access permissions.

€8,000one-timeDiscuss this plan

Company

Multiple departments and a broader set of documents.

€12,000one-timeDiscuss this plan

Features, modules, authorised instances and documents are specified in the quote. Simultaneous capacity depends on the hardware and tested workload; user accounts do not imply unlimited concurrent requests. In the agreed local configuration, documents and inference remain in the customer's infrastructure. Any support access is authorised separately.

Installation and testing.
Clear hours.

Environment preparation, access, first import, testing, training and delivery depend on the project.

€80per authorised person-hour

The quote gives an estimate and a maximum cap. We invoice actual, recorded hours. Exceeding the cap requires new authorisation.

Person-hours add together the work of everyone involved. Corrections already owed for installation errors attributable to the supplier are not billable extensions.

Maintenance.
A separate choice.

Choose a maintenance package independently of your licence, or choose no annual package.

Hours for agreed work.

The hours may cover support for your designated contact, diagnosis, routine configuration, planned checks and assisted compatible updates. Activities and responsibilities are defined in the offer.

They do not automatically cover new modules, custom work, connectors, bulk clean-up, network management or further training.

How hours are counted.

Time is recorded in 15-minute increments. Planned checks and included assisted updates use package hours; corrections already owed for covered defects do not.

Notice at 80% use. Additional hours at €80/person-hour only if authorised. The package lasts 12 months from activation; unused hours are neither refunded nor automatically carried over, except for work requested in time and postponed by the supplier. Renewal requires a new order, without repurchasing the licence.

When more is needed,
we agree.

ServiceRateScope
Support without a package or beyond included hours€80 / person-hourWork and hours must be authorised before they are carried out.
Standard managed update€250 / operationOne instance and up to 3 technical hours: backup verification, installation of a compatible minor update, and essential testing.
Dedicated development€90 / person-hour or fixed project priceScope, work and acceptance criteria are agreed in advance; a fixed project price is also possible.
New modules or functional versionsQuoted separatelyOptional expansion; possible separate migration.

An assisted update uses the agreed arrangement: an hour allowance, hourly rate or per-operation price. The same work is not charged twice. The standard package excludes new licences, complex migrations and systems outside the agreed scope. Security patches and corrections already owed do not depend on buying optional services.

Service hours and scheduling

Commercial services are available Monday to Friday during an eight-hour office-hours window, excluding public holidays. The exact hours, contact channels and acknowledgement times are specified in the offer. Evening, overnight, public holiday and weekend services are not provided.

For updates, training and other work that can be scheduled, we ask for at least five business days' notice and a confirmed appointment. An unexpected failure can be reported without notice. An out-of-hours request is handled when service hours resume; acknowledgement does not guarantee a resolution time. Applicable incident obligations remain separate.

A quote,
in numbers.

Example: a Department licence, a 40-hour installation cap and Standard maintenance selected by the customer.

Preliminary assessment and quote
0 €
Department licence
€8,000
Installation · up to 40 hours
€3,200
Standard maintenance · 12 months
€1,680
Maximum total initially authorised
€12,880

With 32 hours actually worked: €12,240. Hardware and additional work are excluded. If renewed, from the second year the Standard package alone costs €1,680 / year.

Illustrative example: maintenance is optional; work and terms are defined in the quote.

Before deciding.

Prices for businesses and professionals, excluding any applicable VAT.

Is the licence paid annually?

No. The right to use covers the version and scope purchased. New modules or extensions have separate terms.

What if I do not renew maintenance?

You do not automatically lose your perpetual right to use the product. You may request optional work under a separate quote. Security obligations and corrections already owed still apply.

Does support for this version last 12 months?

The operational package lasts 12 months. The version-support period and security-update terms are stated before purchase and do not automatically match the package term.

Is the hardware included?

No. We help you choose a standard configuration; you buy it directly from your supplier. Hardware warranties, network work and complex migrations are separate.

Are all documents and integrations included?

No. The quote identifies quantities, formats, revisions, access permissions and sources. New integrations and exceptional work are assessed separately.

Can I choose a maintenance package independently of the licence?

Yes. The licence and maintenance are independent; you may also choose no annual package.

Are travel expenses added automatically?

No. Any additional expenses are stated in the quote and require agreement before the work is carried out.

Let's talk about your use case.

For an initial enquiry, do not send confidential archives, credentials or unnecessary personal data.

Request a free assessment

Preview: The form is simulated. Version, payments, exclusions and final conditions are in the quote and contract.

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